PRIVACY POLICY
At SayHey Inc. SRL. (“SayHey”,”Snooze BUZZ” , “Snooze BUZZ”,”we”, “us”) we consider the visitors' Privacy to our website www.snoozebuzz.com (the "Website"), and their information security is essential.
This Privacy Policy document describes, in detail, the types of personal information we collect and record on the Site and how we use and disclose personal information. As used in this Privacy Policy, "personal information." means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or, where applicable, a household. This Privacy Policy applies only to personal information collected on the Site and personal data gathered relating to our Customers (as defined below). This Privacy Policy does not apply to any information collected offline or via channels other than this Site or in connection with providing our Services (as defined below).
HOW WE COLLECT DATA
What personal information we collect depends largely on the interaction that takes
place between you and Snooze BUZZ, most of which can be categorized under the following:
You are using Snooze BUZZ Software as a Service.
When you use any Snooze BUZZ Software as a Service (the "Services"), we store all the content you provide, including but not limited to accounts created for team members, files, pictures, project information, and any other information that you provide to the Services.
In and through the Services, we also collect data about usage of the Services.
This may include, but is not limited to, numbers of users, flows, broadcasts, etc.
Using the Site: When you use the Site, we collect certain information, as described in more detail below, that may, alone or in combination with other information, constitute personal information.
Types of Personal Information:
Customers: Name, address, company name, identification, publicly available social media profile information, email, I.T. information (I.P. addresses, usage data, cookie data, browser data); financial information (credit card details, account details, payment information). We use a third-party service provider to process your credit card transactions. Their agreements govern these third parties.
When you sign up for a Product or Service, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number, and company name where applicable. In addition, we retain the last four digits of your credit card to allow you to identify the card used for future purchases. We use a third-party service provider to process your credit card transactions. Their agreements govern these third parties.
Customer-generated content. Our products and services often give you the option to provide feedback, such as suggestions, compliments, or problems encountered. We invite you to provide such feedback and participate with comments on our blog and community page. If you choose to post a comment, your
user name, city, and any other information that you choose to post will be visible to the public. We are not responsible for the privacy of any information that you choose to post to the Site, including in our blogs, or for the accuracy of any information contained in those postings. Any information
that you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your Privacy.
Data collected for and by our Customers. As you use our Services, you may import into
our system the personal information you have ordered from your users, customers, prospective customers, and social media and messaging platform contacts (collectively "Subscribers") or other individuals. We have no direct relationship with your Subscribers or any person other than you, and
for that reason, you are responsible for making sure you have the appropriate permission and legal basis for us to collect and process information about those individuals. In addition, as part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about Subscribers.
Information is collected automatically. Our servers may automatically record certain
information about how you use our Site (refer to this information as "Log Data "), including customers and casual visitors. Log Data may include information such as a user's Internet Protocol (I.P.) address, device, and browser type, operating system, the pages or features of our Site to which a user browsed, and the time spent on those pages or parts, the frequency with which a user uses the Site, search terms, the links on our Site that a user clicked on or used, and other statistics. In addition, Snooze BUZZ and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies on our Site, such as pixels and web beacons. Users can control the use of cookies at the individual browser level. Alone or other information, log files, and data collected using cookies may constitute personal information.
Sensitive personal information. Subject to the following paragraph, we ask that you do not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics, or genetic
characteristics, criminal background, or union membership) on or through the Services or otherwise.
If you send or disclose any sensitive personal information to us (such as when you submit Customer-generated content to the Site), you must consent to our processing and use of such sensitive personal details following this Privacy Policy. If you do not agree to our processing and use of such sensitive
personal information, you must not provide it. In addition, you may use your data protection rights to object to or restrict the processing of this sensitive personal information or to delete such information, as detailed below under the heading "Your Data Protection Rights & Choices."
Messages Snooze BUZZ does not have the ability to decrypt or view the content of your messages or calls. When you send end-to-end encrypted messages through Signal, they are temporarily stored on their servers until they can be delivered to the intended recipient, even if their device is offline. However, your message history is stored solely on your own devices. Snooze BUZZ also keeps some necessary technical information on their servers, such as authentication tokens, keys, and push tokens, but they minimize this data to only what is essential for the functioning of their services.
WHY WE COLLECT DATA
For service operations (i) To operate, maintain, administer and improve the Services; (ii) to manage and communicate with you regarding your Services account, if you have one, including by sending you Services announcements, technical notices, updates, security alerts, and support and
administrative messages; (iii) to process payments you make through the Services; (iv) to better understand your needs and interests, and personalize your experience with the Services; (v) to send you information about the Services by email (vi) to respond to your Service-related requests, questions, and feedback.
To communicate with you. If you request information from us, register for the Services, or participation in our surveys, promotions, or events, we may send you Snooze BUZZ -related marketing communications if permitted by law but will provide you with the ability to opt-out.
Administration and analysis: We use automatically-collected information to administer the Service and the Site, and we analyze (and may engage third parties to analyze) this information to improve and enhance the Site and the Services by expanding their features and functionality and tailoring it to our users' needs and preferences.
To analyze trends, administer the Site, track users' movements around the Site, serve targeted advertisements, and gather demographic information about our user base as a whole.
To comply with the law. We use your personal information as necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities.
With your consent. We may use or share your personal information with your support, such as when you consent to let us post your testimonials or endorsements on our Site, you instruct us to take specific action concerning your personal information, or you opt into third-party marketing communications.
To create de-identified data for analytics. We may de-identify the personal data. We de-identify personal information by excluding information that makes the data personally identifiable to you and uses that de-identified data for our lawful business purposes.
For compliance, fraud prevention, and safety. We use your personal information as we believe
necessary or appropriate to (a) enforce the terms and conditions that govern the Services; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
To provide, support, and improve the Services we offer. This includes our use of our customers' data
to enable our customers to use the Services to communicate with Subscribers. This also includes, for example, aggregating information from your use of the Services or visit our Site and share this information with third parties to improve our Services. This might also include sharing your information or the information you provide us about your Subscribers with third parties to provide and support our Services or make certain features of the Services available to you. When we do have to share personal information with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the personal information we
transfer to them for lawful business purposes in a consistent manner with this Privacy Policy.
HOW WE SHARE THE PERSONAL DATA
We do not share or sell the personal information you provide to other organizations without your express consent, except as described in this Privacy Policy. We disclose personal information to third parties under the following circumstances:
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Different Service Providers. We may employ third-party companies and individuals to administer and provide the Services on our behalf (such as bill and credit card payment processing, customer support, hosting, email delivery, and database; management services). These third parties are permitted to use personal information about you only to perform these tasks only for lawful business purposes following the terms of the agreement(s) we have in place with such service providers and for no other purpose.
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Professional Advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
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Business Transfers. As we develop our business, and we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, personal information may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Snooze BUZZ (or its assets) will continue to have the right to use your personal information and other information following the terms of this Privacy Policy. Further, Snooze BUZZ may also disclose aggregated personal information to describe our Services to prospective acquirers or business partners.
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Compliance with Laws and Law Enforcement; Protection and Safety. Snooze BUZZ may disclose information about you to government or law enforcement officials or private parties as required by law, and inform and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Services; (d) protect our rights, privacy, safety or property, and that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
HOW LONG DO WE RETAIN YOUR DATA?
Processing related to servicing and managing your account in our Services will continue until the account is deleted, unless there is a violation of the Terms leading to claims. In such cases, personal data will be processed for the necessary period to assert claims, but not longer than the statutory limitation period for claims under applicable law.
Processing for the provision of services (duration of the agreement) will continue for as long as required to fulfill legal obligations imposed on Snooze BUZZ, as specified by relevant laws, such as tax and accounting regulations. If processing is necessary for legitimate interests pursued by the Data Controller or a third party, personal data will be processed only as long as necessary for the stated purposes or until you object to the processing.
Data related to resolving your case will be processed based on the type of case. It may include the time needed to improve performance and verify correct resolution, which corresponds to the period of limitations for claims.
Marketing activities, such as newsletters, will continue until you object to the processing of your data for this purpose or withdraw your consent to receive email messages. Revoking consent does not affect the lawfulness of processing prior to the withdrawal. You can unsubscribe or withdraw consent by clicking on the opt-out link provided in newsletters and marketing emails.
Interactions on our social media profiles, such as commenting or following, will continue until you choose to delete your comments, stop following us, or cancel your social media account.
In the case of recruitment processes, if you have consented to the processing of your data for future recruitment purposes, your data will be processed for a period of 48 months or until you withdraw your consent.
Data recipients:
We may disclose your personal data to other companies and service providers involved in specific business operations on our behalf. These entities may participate in processing personal data as necessary to provide services for Snooze BUZZ. Depending on your activities, recipients of your data may include:
Service hosting providers
Website hosting providers
Entities involved in data storage
ICT service providers
Social media providers such as Facebook Ireland Ltd., LinkedIn Ireland Unlimited Company, Twitter Inc.
Other entities supporting our operations, such as IT system service providers, law firms, auditors, third-party companies and individuals facilitating our services, and entities to which the Data Controller is obliged to transfer data under legal provisions.
GENERAL INFORMATION REGARDING COOKIES:
Like other companies, we use cookies on our website. Cookies are small text files that websites you visit store on your computer or other devices. For comprehensive details about cookies, please visit: www.allaboutcookies.org and www.youronlinechoices.eu.
We use cookies and similar technologies to comprehend, safeguard, operate, and offer our Services.
We employ cookies and similar technologies to:
Provide web-based and desktop Services such as Snooze BUZZ, enhance your experiences, comprehend the usage of our Services, and personalize our Services.
Identify the most popular FAQs and display relevant content related to our Services.
Remember your preferences, such as language settings, and customize our Services for you.
Differentiate between mobile and desktop users of our web-based Services or evaluate the popularity and effectiveness of specific web pages.
Evaluate and analyze user activity and information.
Display advertisements, offers, or promotions (discounts) for Snooze BUZZ products or services.
Please be aware that restricting or blocking the use of cookies on our website may impact its functionality and prevent you from utilizing specific services.
The cookies utilized by us include:
Necessary cookies: Essential for using the features and Services of our website. They enable basic functions like page navigation and access to secure areas. Blocking these cookies may result in limited access to associated Services and decreased website performance during your visit.
Preferences cookies: Functional cookies that allow our website to remember your choices, such as customizations you make during your visit.
Statistics cookies: Help us understand how you use our website. They collect information on frequently selected pages, utilized features, and previously visited sites. This information is utilized to enhance our website and provide a better user experience. It also allows us to provide feedback to related entities and authorized third-party websites linked on our site, aiding them in improving their websites or services.
Analytical cookies also support website layout and functionality testing.
Marketing cookies: Used to track visitors across websites, aiming to display relevant and engaging ads for individual users, thereby benefiting publishers and third-party advertisers.
Unclassified cookies: Cookies that are currently being classified, along with the providers of individual cookies.
How to delete cookies?
You can configure your web browser to prevent the storage of cookies on your computer, phone, or tablet.
After storing cookies, you have the option to delete them. This can be done through the relevant functions of your browser, dedicated programs, or tools within your operating system.
The following links provide information on how to delete cookies in the most popular web browsers:
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Opera: https://help.opera.com/en/latest/web-preferences/
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
Chrome: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DAndroid
Safari: https://support.apple.com/en-us/HT201265
Effect of changing browser settings on website usage:
Modifying your web browser's configuration to prevent or restrict cookie storage may result in limitations on website functionality. Deleting cookies while using a service may lead to similar consequences. Therefore, certain services may not be available without cookies, such as the inability to use the contact form.
DATA PROTECTION RIGHTS AND OPTIONS
According to the existing regulations, you have the following rights:
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If you wish to access the personal information that Snooze BUZZ collects, you can do so at any time by contacting us using the contact details provided under the "How to Contact Us" heading below.
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Snooze BUZZ account holders may review, update, correct or delete the personal information in their registration profile by logging into their account. Snooze BUZZ account holders may also contact us to accomplish the Previous or if you have additional requests or questions.
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If you are a resident of the European Economic Area ("EEA"), you can object to processing your personal information and ask us to restrict your personal information or request the portability of your data where it is technically possible.
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If you are a resident of the EEA, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
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You have the right to complain to a data protection authority about our collection and use of your personal information.
RETENTION OF DATA
We will retain personal information we process on our customers' behalf for as long as needed to provide our Services or for an indefinite time to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. If required by law, we will delete personal information by erasing it from our database.
TRANSFER OF INFORMATION
Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By accepting the terms of this Privacy Policy, you acknowledge, agree, and consent to (1) the transfer to and processing of personal information on servers located outside of the country where you reside and (2) our collection and use of your personal
information as described herein and following the data protection laws of the countries in which have facilities or in which we engage service providers, which may be different and maybe less protective than those in your country.
Snooze BUZZ operates in countries outside the EEA, the U.K., and Switzerland, such as in the United States of America, United Arab Emirates, and the Russian Federation, and may utilize data processors and sub-processors located in third countries. If you are located in the EEA, the U.K., or Switzerland, this means that we may transfer personal information outside of your country. Such transfers are made using appropriate safeguards and supplementary measures, such as the EU Standard Contractual.
Clauses for Controller-to-Controller and Controller-to-Processor Transfers ("Safeguards"). If you would wish to view such Safeguards, contact us at support@snoozebuzz.com.
CHILDREN'S DATA
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in, monitor, and guide their online activity. The Site and/or the Services are not intended for use by anyone under 16, nor does Snooze BUZZ knowingly collect or solicit personal information from anyone under 16. If you are under 16, you may not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. If we confirm that we have collected personal information from someone under 16 without parental consent verification, we will promptly delete that information. If you are a parent or legal guardian of a child under 16 and believe that we might have any information from or about such a child, please contact us.
Notice of Breach of Security
If a security breach causes an unauthorized intrusion into our system that materially affects you or your Subscribers, then Snooze BUZZ will notify you as soon as possible and later report the action we took in response.
DATA DELETION
To ensure the privacy and control over your personal information, we provide a clear and straightforward process for you to delete your data from our system. This action is synonymous with deleting your account and is irreversible. Once your account is deleted, all associated data—including but not limited to your personal data, profile data, chatbots (flows), chat data, and conversation channels—will be permanently removed from our database.
How to Delete Your Data:
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Access Account Settings: To initiate the deletion process, please visit https://snoozebuzz.com/panel/account/settings.
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Navigate to Account Deletion: On the left-side menu, you will find an option titled "Delete Account." Clicking on this option will guide you to the next steps.
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Read the Warning Notice: Upon selecting to delete your account, a notice will appear on your screen. This notice serves as a warning that the deletion of your account is irreversible. We highly recommend you read this notice carefully to understand the implications of this action fully.
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Acknowledge the Privacy Policy: Before proceeding, you must check the checkbox indicating "I have read and understand the privacy policy." This acknowledgment is crucial to ensure you are fully informed about the data deletion process and its consequences.
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Initiate the Deletion Process: After checking the acknowledgment box, a button to delete your account will appear. Clicking this button will prompt a final confirmation.
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Final Confirmation: A modal will pop up asking for your final confirmation to delete your account. This step is designed to ensure that you are certain about your decision to delete your data.
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Account Deletion and Automatic Logout: Once you click on "Delete" within the modal, your account will be permanently deleted. You will be automatically logged out, signaling the completion of the deletion process.
Please be aware that once your account is deleted, recovery of any data will not be possible. We advise you to export any data you wish to keep before proceeding with the deletion.
LEGAL BASIS
If you are a person located in the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal data concerned and the specific context in which we collect it. For example, we will generally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate business interests, we will clarify what those legitimate business interests are at the appropriate time.
Under California's Shine the Light law, Cal. Civ. Code § 1798.83, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email, and mailing address, including billing ZIP code and the type of services provided to the CustomerCustomer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us at support@snoozebuzz.com. We will respond to your requests within 30 days following receipt at the email or mailing address stated below. Please note that we are only required to respond to an individual once per calendar year.
Additionally, California law requires that we indicate whether we honor "Do not track" settings in your browser concerning targeted advertising. We do not currently alter our practices when a Do Not Track signal is received. To learn about Do Not Track and information about opting out of receiving targeted
advertising, please click www.aboutads.info/choices.
Furthermore, subject to certain exemptions, California residents have the following rights concerning the personal information we may have collected about them:
(i)Requests to Know You have the right to request that we disclose:
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The categories of personal information we have collected about you;
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The types of personal information about you we have sold or disclosed for a business purpose;
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The types of sources from which we have collected personal data about you;
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The business or commercial purposes for selling or collecting personal information about you;
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The types of personal information sold or shared, if any, about you, as well as the categories of third parties to whom the personal data was sold, by sort of personal information for each party to whom the personal data was sold; and
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The specific pieces of personal data were collected.
The delivery of our response may take place electronically or by mail. We are not required to respond to requests to know more than twice in 12 months.
We do not sell and have not in the prior 12 months sold personal information about California residents. Therefore, we have not included a "Do Not Sell My Personal Info" link on our Site. If our practices change, we will update this Privacy Policy and take any other necessary action to comply with applicable law.
(ii)Requests to Delete
You have the right to request that we delete any personal information about you that we have collected. Upon receiving a verified request to delete personal information, we will do so unless otherwise required or authorized by law.
(iii) Authorized Agents
You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent provided a power of attorney according to Probate Code sections 4000-4465 may submit a request on your behalf.
(iv) Methods for Submitting Consumer Requests and Our Response to Requests
Upon receipt of a request, we may ask you for additional information to verify your identity. Any further data you provide will only be used to verify your identity and for no other purposes.
We will acknowledge the receipt of your request within ten (10) business days of receipt. Subject to our ability to verify your identity, we will respond to your request within 45 calendar days of receipt. If we require more time (up to Ninety days), we will inform you of the reason and extension period in writing. To protect your privacy and the security of personal information about you, we verify your request via email.
Any disclosures we provide will only cover the 12 months preceding the verifiable consumer request's receipt. The response we provide will also explain why we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the
proposal warrants a payment, and we will tell you why we made that decision and
provide you with a cost estimate before completing your request.
(v)The Right to Nondiscrimination
You have the right not to be discriminated against to exercise your California privacy rights described above. Unless permitted by the California Consumer Privacy Act, we will not:
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Deny you our products or services.
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Charge you differently (prices or rates for goods or services), including granting discounts or other benefits or imposing penalties.
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Provide you with different levels or quality of products or services.
Changes to our Privacy Policy will be made when required to change some legal, technical, or business developments. When we post any update to our Privacy Policy, we will keep you posted with the changes we made. We will obtain your consent to any material Privacy Policy changes if and where applicable data protection laws require this. We will update our Privacy Policy by mentioning when it was last time Updated. The privacy policy will be available and apply to all website users.
HOW TO CONTACT US
If you require any more information or have any questions about our Privacy
policy, please feel free to contact us by email at support@snoozebuzz.com with the subject line "questions about privacy policy."