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Product description
Connect with customers in real-time with our live chat technology
Provide prompt and personalized support to your customers, boos their satisfaction and help your business to increase sales by engaging with customers at the right time and moment.
Real-time communication
Live chat software enables immediate, real-time communication between businesses and their customers, allowing businesses to quickly resolve customer queries or concerns.
Automation
Live chat software utilizes automation tools such as chatbots and pre-written responses to speed up customer interactions and save time for both businesses and customers.
Multichannel support
Live chat software provides multichannel support, allowing businesses to interact with customers through multiple channels such as web chat, mobile, and social media.
Analytics and Reporting
Live chat software provides analytics and reporting features, allowing businesses to track key metrics such as customer satisfaction, response times, and chat volume, to improve customer service and support operations.
Live chat
The ultimate communication tool for businesses powerful metrics
Communicate with your customers in real-time, providing prompt and personalized support that increases customer satisfaction and loyalty
Interact with clients through your company's website
Engaging in real time conversations with your users through your company's website using live chat can be an effective way to provide prompt and personalized support, increase customer satisfaction, and ultimately drive sales.
Increase your customer service quality
Use this powerful tool for improving the efficiency of your customer service. Use chatbots and canned responses and handle basic customer inquiries, allow your customer service agents to handle multiple customer inquiries at once to improve their efficiency, set up chat routing to ensure that customer inquiries are directed to the right agent and monitor analytics to identify areas for improvement and optimize your customer service efficiency.
More about LiveChat
Personalization
Livechat software allows businesses to personalize their interactions with customers by providing a personalized experience based on customer information, chat history, and preferences.
File sharing
Live chat software enables customers to share files such as screenshots, images, and documents with businesses, facilitating issue resolution.
Customization
Live chat software enables businesses to customize the chat widget to match their brand identity and website design, providing a seamless customer experience.
Security
Live chat software ensures the security of customer data and communications by providing end-to-end encryption and other security measures.
Conversational tools
Use the analytics to drive business growth.
Measure the effectiveness of your operations
Allow your business to track key metrics such as customer satisfaction, response times, and chat volume, to improve customer service and support operations.
Chat Volume
Response times
Abandonment rate
History
Average speed to answer
Identify areas for improvement.
Highlight top performers and provide coaching and training to agents who need it
Agent performance
First contact resolution
Customer satisfaction
Time spent on each conversation
Number of chats per agent
Our team is here to provide you with personalized and outstanding service. We also offer a range of self-learning tools in our support center.